PLEASE NOTE:

Be aware that all our activities are subject to the prevailing weather conditions.

As such, the event operator reserves the right to postpone or cancel any event at any time in the lead-up or during an activity.

Customers also accept the risk that weather conditions may change and become what they consider unsatisfactory during an event.

 

It is a condition of making a booking with us that all participants agree to our full terms and conditions and our cancellation policy below.

Terms & Conditions

  1. Full payment for Event tickets is to be made through Paypal at the time of booking. Private bookings, school programs and corporate events will be required to make payment of an agreed deposit by EFT to confirm date; full balance to be paid within 7 days of the event. International trips will be subject to an agreed payment plan where full payment has been completed 3 months prior to date of departure.
  2. We reserve the right to refuse participation in any of the activities or events provided by us.
  3. We reserve the right to use photos/images from programs/events for promotional purposes subject to written consent of participants.
  4. Children between the ages of 8-16 must be accompanied by a parent/guardian/teacher at all times.
  5. All participants must sign a risk agreement/medical form prior to participation. Those under under 18 must have this form counter-signed by a parent or guardian.

Cancellation Policy

  1. More than 48 hours prior to the commencement of the event, bookings may be transferred or postponed to another date or activity without penalty.
  2. More than 48 hours prior to the commencement of the event, bookings may be cancelled subject to a 20% administration fee applying to any refunds.
  3. Less than 48 hours prior to the commencement of your event, no refunds are available for “no shows” or cancellations.
  4. If Out and About Adventures needs to cancel or postpone a tour for any reason – for example but not limited to, extreme weather conditions, safety grounds, minimum numbers not being achieved etc. – bookings are transferable to another date or event without penalty or are refundable less a 20% administration fee.
  5. The above cancellation policy applies even where a booking is made less than 48 hours prior to the scheduled commencement of the activity. 

Requests for an exemption to our cancellation policy may be considered in exceptional circumstances by emailing us.

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