Please be aware that all our activities are subject to the prevailing weather conditions. As such, customers accept the risk that weather conditions they consider unsatisfactory may occur on the date booked. It is a condition of making a booking with us that all participants agree to our full terms and conditions and our cancellation policy below.

Booking Terms & Conditions

  1. Payment can be made by cash, personal cheque or Electronic Funds Transfer (EFT).
  2. All bookings are subject to our full terms and conditions and cancellation policy.
  3. We reserve the right to refuse participation in any of the activities provided by us.

Cancellation Policy

  1. More than 48 hours prior to the commencement of the activity, bookings may be transferred or postponed to another date or activity without penalty.
  2. More than 48 hours prior to the commencement of the activity, bookings may be cancelled subject to a 20% administration fee applying to any refunds.
  3. Less than 48 hours prior to the commencement of your activity, bookings may be postponed or transferred to another date however a 50% loss of fees will apply to your existing booking. No loss of fees will occur if 2 additional people are booked in for every 1 person that postpones to another date.
  4. Less than 48 hours prior to the commencement of your activity, no refunds are available for “no shows” or cancellations.
  5. If Out and About Adventures needs to cancel or postpone a tour for any reason, for example but not limited to, extreme weather conditions, safety grounds, minimum numbers not being achieved etc, bookings are transferrable to another date or activity without penalty or are refundable less a 20% administration fee.
  6. The above cancellation policy applies even where a booking is made less than 48 hours prior to the scheduled commencement of the activity.

Requests for an exemption to our cancellation policy may be considered in exceptional circumstances by emailing us.

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